MegaRay Burns out after 1 month?

[beardielover17]

My MegaRay burned out after having it just about a month. Is this under guarantee or something? I thought they were good for about a year?

 

[zebraflavencs]

Call bob.. yes they should be under warranty for a time period..
Janie

 

[beardielover17]

thanks janie

 

[zebraflavencs]

Be prepared to ship back that bulb, though. They should have one out to you by Friday.
Janie
sorry that happened.. anything different ? Was that gellen's or ?

 

[beardielover17]

Nothing different, this morning it just blew out out of nowhere...its housed in the right ceramic fixture and whatnot...it was franks, jelly's cage isnt setup for a MVB (basking spot would be too close)

 

[zebraflavencs]

Interesting.. I have a question.. did you by chance use some sort of vapor barrier between the bulb screw and the fixture ?
Janie

 

[beardielover17]

i dont know what a vapor barrier would be so i guess not ???

 

[zebraflavencs]

I smeared vasoline around the screw of each bulb, mvb or otherwise before placing them into the fixtures.. I found that my house tends to have a higher humidity level than most, since I don't use central heat/air. Try that and see if it helps with the next one.
Just an idea..
Janie

 

[beardielover17]

I'll try although my house humidity and franks humidity is only at 30-40% right now

 

[zebraflavencs]

It's just a precaution... Also makes it way easier to remove those bulbs without breaking them.
Not sure if there is a fire hazard using that though.
Janie

 

[tarichardi]

Mine just burned out after 2 days :-( Yes, they are wauranteed but you have to pay cost to ship back :-( Personally, I am not super excited to drag my giant pregnant self and my 3 year old to the post office to return a defective bulb, but that's a personal problem :-/

 

[beardielover17]

I was told that I have to write a LETTER explaining in full detail why the bulb burned out. I little crazy if you ask me. I can deal with the shipping back of the bulb but the letter? Also they gave me a hard time because I didn't have the original box. The guy said, "you will need the original box because we like to recycle them" I like to recycle too so I obviously don't have it. Love the bulb but the return policy is not so great.

 

[tarichardi]

Ha! Thats funny about recycling!
I completely agree with you about the bulb , but return policy :-(