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I've heard the same thing... I would love to have those 12% in all the dragons enclosures...
So, I guess we either order from Europe and pay.. or just wait and use what is available here...
I wouldn't put it past it being the sand... Sand holds bacteria from the feces and urates. No matter how well you scoop it's always there. I would suggest changing out that sand.
Hope this helps.
You may wish to replace that zilla tube with a ReptiSUN 10.0 t-8 tube... No worries if your dragon will get enough uvb with that tube.
Hope this helps.
The hard fecal/urates usually means she isn't getting enough fluids in her diet.
However, to address your concern with the calcium, how much are you offering her weekly ?
Hope this helps ?